Privacy Policy – Lu's Nail's & Spa LLC

Lu’s Nails & Spa

Last Updated: 11/01/2025

Lu’s Nails & Spa values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our mobile app, schedule an appointment, purchase a membership, or receive services from us. By using our services, you agree to the practices described below.

INFORMATION WE COLLECT

We may collect the following information:

Personal Information:

Name, phone number, email address, appointment details, date of birth (optional), service preferences, membership details, and notes you provide.

Payment Information:

We do not store full credit or debit card numbers. Payments are processed securely through third-party payment processors such as Zenoti Payments or Stripe.

Website & App Information:

Device and browser information, IP address, cookies, analytics data, pages viewed, interactions, and location (if enabled).

Communication Data:

SMS/text communication preferences, email subscriptions, and responses to promotions or offers.

HOW WE USE YOUR INFORMATION

We use your information to:

Schedule and manage appointments
Provide services
Process payments
Manage memberships and loyalty rewards
Send appointment confirmations and reminders
Send promotional offers (only if you opt in)
Improve our website, app, and overall customer experience
Maintain safety and quality of service
Comply with legal and financial obligations

OUR BOOKING & MEMBERSHIP SYSTEM (ZENOTI)

We use Zenoti to securely store and manage customer data including appointments, profiles, memberships, and loyalty points. Zenoti follows industry security standards and encrypts customer information.

CREDIT CARD SURCHARGE DISCLOSURE

A 3% surcharge is applied to all credit card transactions. This fee helps cover processing costs and complies with card network rules and state regulations. Debit card and cash transactions are not subject to this surcharge.

HOW WE SHARE INFORMATION

We do not sell your information.

We may share information only with trusted service providers that help operate our business, including:

Zenoti (appointments and customer management)
Payment processors
Email/SMS service providers
Website hosting and analytics providers

We may also share information if required by law, court order, or government request.

TEXT MESSAGES, EMAILS & COMMUNICATION

By scheduling an appointment or creating an account, you may receive appointment reminders, confirmations, membership updates, and promotional messages (only with consent).

You may opt out anytime by replying “STOP” to SMS messages or clicking “unsubscribe” in emails.

COOKIES & ANALYTICS

Our website and app may use cookies and analytics tools to improve functionality, personalize your experience, and understand how visitors use our site. You can disable cookies in your browser, but some features may not work correctly.

SECURITY

We use industry-standard security measures such as SSL encryption, secure hosting, PCI-compliant payment processing, limited access controls, and regular system updates. While no system can guarantee 100% security, we take reasonable steps to protect your information.

YOUR PRIVACY CHOICES

You may request to:

Update your information
Access your data
Opt out of marketing messages
Request deletion of your information (unless required for legal/financial purposes)

DATA RETENTION

We retain information only as long as necessary to:

Provide services
Maintain your account or membership
Comply with legal, tax, and business obligations

THIRD-PARTY LINKS

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted with a new “Last Updated” date.

If you have questions about this Privacy Policy or your information, contact us at:

Lu’s Nails & Spa

7204 College Dr

Palos Heights, IL 60463

Phone: 708-671-1197